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Company Description
Industry Ready Academy is committed to bridging the gap between education and employment by providing practical, industry-aligned training programs. With a learner-focused approach, the Academy prepares individuals to excel in their chosen fields through innovative learning methods and experienced professionals. Operating with the goal of enhancing employability, Industry Ready Academy partners with experts to deliver relevant, real-world skills to help candidates succeed in a competitive job market.
Role Description
We are seeking a Customer Support Executive for a full-time, on-site role based in Bhubaneswar. The primary responsibilities will include addressing customer inquiries promptly, resolving customer concerns effectively, and delivering a high standard of support across multiple channels, including online platforms. The role also entails providing technical assistance, ensuring customer satisfaction, and collaborating with cross-functional teams to improve the overall customer experience.
Qualifications
- Expertise in Customer Support and Customer Service to deliver excellent communication and support experiences.
- Proficiency in addressing Customer Satisfaction and Online Support to meet and exceed service expectations.
- Experience in Technical Support to assist with software or product-related issues effectively.
- Strong interpersonal and problem-solving skills to handle customer concerns with efficiency and empathy.
- Bachelor’s degree or equivalent educational background.
- Ability to work well in a collaborative, on-site environment in Bhubaneswar.
- Previous experience in a customer support or related role is advantageous.
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