HUE Touch Technologies Pvt Ltd
Website:
huetouch.com
Job details:
Company Description HUE Touch Technologies specializes in solutions for the auto-repair ecosystem, providing cloud-enabled collision repair estimation tools tailored to the Indian market. Its flagship product, Panel Pro, is a mobile body-repair estimation app built on a comprehensive parts and paint database, helping workshops generate accurate estimates quickly. Another key solution, CarQure, supports multi-brand garages and OEMs in digitalizing the end-to-end vehicle repair process for greater accuracy, transparency, and faster turnaround times. The company focuses on modernizing repair workflows and enabling automotive businesses to deliver more efficient, reliable service experiences.
Role Description The Customer Support Executive role is a full-time, on-site position based in Sholinganallur. In this role, the individual will respond to customer inquiries via phone, email, and chat, providing clear guidance on using HUE Touch Technologies’ products, including Panel Pro and CarQure. Day-to-day tasks include troubleshooting user issues, documenting and tracking tickets, escalating complex problems to the technical team, and following up to ensure timely resolution. The role also involves onboarding new customers, assisting with basic product training, gathering feedback, and contributing insights to improve support processes and customer experience. The Customer Support Executive will collaborate closely with operations, product, and sales teams to maintain high service standards and customer satisfaction.
Qualifications
- Strong customer service skills, including active listening, empathy, and a solutions-focused approach.
- Excellent verbal and written communication skills in English; proficiency in regional languages is an advantage.
- Ability to handle support queries via phone, email, and chat, with clear documentation of issues and resolutions.
- Basic technical aptitude to understand cloud-based applications and mobile apps, and guide users through common workflows.
- Comfort with using ticketing or CRM systems and maintaining organized records of customer interactions.
- Problem-solving skills, attention to detail, and the ability to work both independently and within a team.
- Previous experience in customer support, helpdesk, or service roles; exposure to automotive or SaaS products is a plus.
- Willingness to work on-site in Sholinganallur and support customers during standard business hours, with flexibility as needed.
- Minimum of a diploma or bachelor’s degree in any discipline, or equivalent practical experience.
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