House Of Edtech
Website:
houseofedtech.in
Job details:
Job Title: Customer Support Executive
Company: House of EdTech (Goenka Kachave LLP)
Location: Pune (Narhe) - 411041 (Work from Office)
Employment Type: Full-time
Experience: 1-3 yrs
Compensation: Up to 3 LPA
Work Days: 6 days working (Thursday week off)
Work Timings: Mon to Sun - 1:30 PM to 10:30 PM
Key Responsibilities
- Customer Support: Assist learners via calls, emails, and chat to resolve queries efficiently.
- Problem-Solving: Address customer concerns, provide effective solutions, and escalate when necessary.
- Student Assistance: Guide learners on course navigation, material access, and platform usage.
- Active Listening & Engagement: Ensure customers feel valued through professional and empathetic interactions.
- Process Improvement: Identify recurring issues and suggest improvements for a better user experience.
- Team Collaboration: Work closely with tech and product teams to streamline customer interactions.
Required Skills & Qualifications
- Education: Bachelor's degree preferred (any discipline).
- Communication: Strong verbal and written skills in English, Hindi & Marathi.
- Customer Focus: Passion for helping customers with a problem-solving mindset.
- Tech-Savvy: Basic understanding of digital tools and learning platforms.
- Patience & Empathy: Ability to handle customer concerns professionally.
- Experience: 1-3 years in a customer support role.
Why Join House of EdTech?
At House Of EdTech, We Believe In Fostering Talent, Providing Growth Opportunities, And Creating a Work Environment That Encourages Learning And Innovation. Here’s Why You Should Consider Joining Us
- Fast-growing EdTech Company: Work with a company backed by IIT Kharagpur alumni and industry experts.
- Career Advancement & Mentorship: Learn directly from experienced professionals and industry leaders.
- Performance-Based Incentives: Earn attractive bonuses and incentives based on your contributions.
- Vibrant and Energetic Work Culture: Be part of a team that values innovation, collaboration, and continuous improvement.
- Make an Impact: Help shape the future of education and empower learners across the country.
For any queries contact on - 7030002339
Click on Apply to know more.