Gulmohar Health Care Private Limited
Website:
gulmoharhealthcare.com
Job details:
Company Website:- www.gulmoharhealthcare.com
Gulmohar Health Care Private Limited is a leading provider of high-quality medical equipment and pharmaceutical products in India. Based in New Delhi, we specialize in the service and sales of a diverse range of medical devices, including advanced ICU ventilators, infusion pumps, and respiratory care solutions. Our commitment to excellence ensures that healthcare professionals have access to reliable and innovative equipment, enhancing patient care across various medical settings.
Roles Description:
The Customer Support Executive will be responsible for maintaining strong relationships with clients by providing timely support and coordination for quotations, purchase orders, payments, and service-related activities. The role requires continuous communication with customers to ensure smooth service delivery, timely feedback collection, and high customer satisfaction.
Key Responsibilities
Quotation & Order Management
Prepare and share quotations with clients as per their requirements.
Follow up with customers after sending quotations.
Coordinate with clients for *Purchase Order (PO) confirmation*.
Maintain proper records of quotations and orders.
Payment Follow-up
Track pending payments from clients.
Coordinate with clients for timely payment collection.
Maintain communication with the accounts team regarding payment status.
Client Communication & Support
Provide support to customers at every stage of the service process.
Act as the primary point of contact for customer queries and service coordination.
Maintain professional and timely communication with clients.
Service Coordination
Coordinate with customers regarding installations, preventive maintenance services (PMS), and other service activities.
Inform clients about upcoming PMS schedules and service visits.
Ensure smooth coordination between customers and the service team.
Feedback & Customer Satisfaction
Conduct feedback calls after installations, PMS, or other services.
Collect customer feedback regarding service quality.
Conduct customer satisfaction calls to ensure a positive service experience.
Maintain records of feedback for service improvement.
Documentation & Reporting
Maintain proper records of client communication, quotations, service schedules, and feedback.
Prepare periodic reports related to service follow-ups, customer feedback, and pending actions.
Required Skills
Good communication and interpersonal skills
Strong follow-up and coordination ability
Basic knowledge of documentation and customer handling
Ability to manage multiple client communications efficiently
Good organizational and record-keeping skills
Preferred Qualification
Graduated in any discipline
Prior experience in customer support, service coordination, or client relationship management is preferred.
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