Website:
gogizmo.in
Job details:
Company Description GoGizmo is a modern retail destination focused on making smartphone and gadget buying and upgrading simple, transparent, and convenient. The company offers a wide range of products including smartphones, smart TVs, wearables, audio devices, gaming gear, and everyday tech essentials, along with accessories such as chargers, cables, and protection. With more than 26 stores and a growing presence, GoGizmo helps customers discover the right technology to match their needs. Through buyback and exchange programs, the company enables fair-value upgrades so customers can leave with the products that suit them best, without confusion.
Role Description The Customer Support Executive is a full-time, on-site role based in Chennai. In this position, you will handle customer inquiries and concerns in-store and through online channels, ensuring quick, accurate, and courteous resolutions. You will assist customers with product information, order status, exchanges, and basic troubleshooting, while maintaining clear documentation of each interaction. The role includes coordinating with store teams and technical specialists to resolve escalated issues, monitoring customer feedback, and supporting initiatives to improve overall service quality and satisfaction. You will be expected to follow established processes, use support tools effectively, and contribute to a positive, customer-centric environment.
Qualifications
- Strong customer-facing skills, including Customer Support and Customer Service capabilities.
- Experience in maintaining Customer Satisfaction through empathetic communication and problem-solving.
- Ability to manage Online Support interactions via chat, email, and social platforms.
- Basic Technical Support skills for troubleshooting common smartphone and gadget issues.
- Clear spoken and written communication in English; proficiency in local languages is an advantage.
- Prior experience in retail, electronics, or technology support is preferred.
- Comfort working in a fast-paced store environment and collaborating with cross-functional teams.
- Minimum high school diploma; a bachelor’s degree in any discipline is beneficial.
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