FreeKaaMaal.com
Website:
freekaamaal.com
Job details:
JD for Chat and Email Support
Company Name: Freekaamaal.com
Company Website: https://freekaamaal.com/
Contact number: 9315711853
Gmail: careers@freekaamaal.com
Shift: Full time (9:30 AM - 6:30 PM/9:00 AM - 6:00 PM)
Working Days: Monday to Saturday (2nd and 4th Saturdays Off)
Key Responsibilities:
· Manage inbound calls/emails
· Handle queries, requests & complaints effectively to provide appropriate resolution and alternatives within the defined timeline.
· Strong follow-up on cases to ensure final resolution keeping the customer experience in mind.
· Go the extra mile to assist the customer and escalate in case of any breach of the predefined policy and guidelines.
· Coordinate timely with inter-departments to resolve escalations.
· Make outgoing calls for follow-up cases and ensure closure.
· Adhere to business SOP and quality guidelines under the defined SLA structure.
· Manage social media queries on Instagram, WhatsApp, Facebook, Twitter & Telegram.
· Basic MS word & excel skills to manage relevant data on G-drive.
Requirements:
· Good verbal and written communication skills
· Strong active listening and comprehension skills
· Telephone etiquettes & Email etiquette
- · Multi-tasking-To be able to work in a blended process.
Click on Apply to know more.