eduTinker
Website:
edutinker.com
Job details:
Company Description
eduTinker is an innovative EdTech company headquartered in Singapore with a substantial presence in countries like Kenya, India, and Nepal. Serving over 700 educational institutions, eduTinker offers an integrated school management system that has driven a 27% revenue increase and successfully managed $115 million in fees. With a diverse portfolio including Learning Management Systems, Fees Management, Admission Management, Smart School Analytics, and more, eduTinker empowers schools through cutting-edge digital solutions. Backed by global strategic investors and a team with 20+ years of combined experience, we prioritize a collaborative and innovation-driven work environment. Join us at eduTinker to help revolutionize education and shape its future.
Role Description
This is a full-time, on-site role for a Customer Support Executive based in Gorakhpur, India. Responsibilities include assisting customers with their inquiries and concerns, providing active online and technical support, and ensuring a high level of customer satisfaction. The Customer Support Executive will engage with clients to resolve their issues efficiently and professionally, while also identifying opportunities to enhance the customer support experience.
Qualifications
- Strong expertise in Customer Support and Customer Service for managing client interactions effectively
- Proficiency in providing Customer Satisfaction and Online Support to address inquiries and concerns
- Experience in Technical Support to resolve technical issues promptly
- Excellent communication, problem-solving, and interpersonal skills
- Ability to work on-site in a collaborative, fast-paced environment
- Familiarity with EdTech solutions is a plus
- Bachelor’s degree or equivalent, preferably in a relevant field
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