Customer Support Executive
Doveriye
- Location
- Hyderabad, Telangana, India
- Job type
- Full-time
Required skills
- communication skills
- CRM
- customer engagement
- customer retention
- HubSpot
- interpersonal skills
- Salesforce
About the role
Website:
Job details:
Key Responsibilities:
- Proactively engage with customers to understand their needs and ensure satisfaction.
- Candidate need to work on both voice & non-voice process.
- Assist with onboarding new customers and provide clear, effective product training.
- Respond promptly to customer queries and resolve issues in a timely and professional manner.
- Gather and analyze customer feedback to drive product and service improvements.
- Support customer retention strategies and help reduce churn.
- Build and maintain strong, long-term customer relationships.
- Monitor customer engagement metrics and share actionable insights with the management team.
Key Skills & Qualifications:
- Proficiency in Hindi, English, and Telugu is essential.
- Excellent verbal and written communication skills.
- Strong interpersonal skills with a customer-first mindset.
- Good problem-solving abilities and attention to detail.
- Basic familiarity with CRM tools such as Salesforce or HubSpot is an added advantage.
- Prior experience in the skincare industry or Direct-to-Consumer (D2C) brands is preferred.
- Ability to thrive in a fast-paced environment and manage multiple responsibilities effectively.
Click on Apply to know more.
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