Customer Support Executive

DeltaX

Location: Surat, Gujarat, India
Job type: Full-time

Required skills

client satisfaction
communication skills
CRM
customer service
fintech
product features
product improvements
SaaS
technical support
ticketing

About the role

Website: deltaxit.com
Job details:

Job Posting: Customer Support Executive (Software Support)

Company Overview

Deltax Broking Pvt. Ltd. is a growing financial services company focused on delivering seamless digital trading experiences. We are committed to operational excellence, client satisfaction, and technology-driven solutions.

Website: https://deltaxbroking.com
Working Hours: 9:00 AM to 6:00 PM
Working Days: 5.5 days (2nd and 4th Saturdays off)
Location: 719-721, Millennium Business Hub, Bhagavan Nagar, Sarthana Jakat Naka, Nana Varachha, Surat, Gujarat 395013

Role Summary

We are looking for a Customer Support Executive with hands-on experience in software/product support to manage client queries, troubleshoot issues, and ensure a high-quality user experience across our digital platforms. This role demands a problem-solver mindset, strong communication skills, and the ability to handle technical queries with clarity and speed.

Key Responsibilities

Provide L1/L2 support for software-related queries via calls, emails, and chat
Troubleshoot issues related to trading platforms, CRM systems, and internal tools
Diagnose and resolve technical errors, login issues, system bugs, and user navigation challenges
Coordinate with technical/development teams for escalations and bug tracking
Maintain proper ticketing, documentation, and follow-up on customer issues
Ensure quick turnaround time (TAT) and high customer satisfaction
Educate customers on product features, usage, and best practices
Identify recurring issues and proactively suggest process/product improvements

Candidate Profile

Attribute Detail

Experience

1–3 years in customer support (preferably software/technical support)

System Knowledge

Strong understanding of software systems, troubleshooting, and user handling

Tool Familiarity

Familiarity with ticketing tools, CRM systems, or SaaS platforms

Communication

Excellent communication skills (verbal & written)

Work Style

Ability to handle pressure, prioritize issues, and manage multiple queries

Advantage

Basic knowledge of financial/trading platforms is an added advantage

Key Skills

Technical troubleshooting
Customer handling & conflict resolution
CRM / Ticketing tools
Analytical thinking
Process orientation
Communication & clarity

Compensation

The salary for this position is competitive:

Salary: Up to ₹35,000 per month (based on experience and skill set)

What We Offer

Growth-oriented and technology-driven work environment
Opportunity to work on live trading systems and fintech platforms
Skill development in technical support & financial systems
Stable and performance-driven culture

If you are a motivated individual with a passion for technology and customer service, please apply by sending your resume to the hrhead@deltaxbroking.com

Click on Apply to know more.

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