Website:
coitonic.com
Job details:
Company Description
Coitonic is a premier e-commerce platform offering high-quality workout apparel tailored for gym enthusiasts. Focused on functionality, comfort, and style, Coitonic's collections include durable and stylish athletic wear crafted to enhance performance and confidence during workouts. The platform features a seamless shopping experience, allowing easy browsing, filtering, and secure transactions online. With a diverse selection for all fitness levels, Coitonic is dedicated to empowering individuals on their fitness journeys while combining comfort with modern design.
Role Description
This is a full-time on-site role for a Customer Support Executive, located in Jaipur. The Customer Support Executive will handle a range of responsibilities, including providing exceptional customer service, addressing inquiries via online platforms, resolving customer complaints, and ensuring customer satisfaction. The role involves assisting customers with product-related questions, troubleshooting technical issues, and delivering an excellent experience to maintain customer trust and loyalty.
Job Location - Plot no. 32, 3rd floor, Shyam Vihar Colony, Anokha Gaon, Jaipur Near Sikar Road, Harmada – 302013
Qualifications
- Strong skills in Customer Support, Customer Service, and fostering Customer Satisfaction
- Experience with Online Support and Technical Support functions
- Effective communication and problem-solving abilities
- Ability to work efficiently in an on-site team environment
- Familiarity with e-commerce platforms or retail operations is a plus
- Proficiency in using customer service tools and systems
- High school diploma or equivalent; a bachelor's degree is preferred
- Positive attitude and willingness to learn
Key Responsibilities
- Handle customer queries via calls, emails, chat, or social media in a timely manner
- Provide accurate information about products, services, and policies
- Resolve customer complaints efficiently while maintaining a positive experience
- Maintain records of customer interactions and update databases/CRM systems
- Coordinate with internal teams (sales, logistics, production) to resolve issues
- Process orders, returns, and refunds as per company guidelines
- Follow up with customers to ensure issue resolution and satisfaction
- Identify customer needs and suggest appropriate solutions
- Maintain high standards of customer satisfaction and service quality
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