Customer Support- Executive
BuyMore
- Location
- Bengaluru, Karnataka, India
- Job type
- Full-time
Required skills
- communication skills
- CRM
- end-to-end
- ticketing
About the role
BuyMore
Website:
sellerbuymore.com
Job details:
Key Responsibilities
- Handle inbound and outbound customer calls related to orders, deliveries, returns, refunds, and service requests
- Respond to customer email queries professionally and within defined turnaround time
- Monitor end-to-end logistics operations including order confirmation, pickup, in-transit movement, delivery, delays, and RTO cases
- Proactively identify delays or exceptions and initiate corrective actions
- Analyze and manage RTO cases in coordination with logistics partners and internal teams
- Create, update, and manage support tickets with accurate documentation
- Vendor Management and sales planning for D2C
- Strong written and verbal communication skills
- Proficient in MS Excel, Word, and PowerPoint
- Sound knowledge of ERP systems or willingness to learn quickly
- Familiarity with ticketing systems, SLA, TAT, and RTO processes
- Strong coordination, problem-solving, and ownership mindset
- Customer-focused approach with high attention to detail
Skills:
- Good communications
- MS office
- Customer and client management
- CRM tools optional
- Complaint management
Education:
Under Graduation in Any Stream.
Click on Apply to know more.
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