BioTecNika
Website:
biotecnika.org
Job details:
Biotecnika is a leading name in the Biotech & Life Sciences industry, dedicated to empowering
scientists, researchers, and professionals with cutting-edge resources, training, and support.
With a commitment to innovation, education, and customer satisfaction, we bridge the gap
between scientific expertise and industry demands.
Why Join Biotecnika?
● Exciting Industry: Work at the forefront of biotechnology and life sciences.
● Career Growth: Opportunities to develop your skills and grow within the organization.
● Learning & Development: Continuous learning through training and workshops.
● Supportive Work Culture: A dynamic, employee-friendly environment that values
teamwork.
● Networking Opportunities: Connect with leading professionals and experts in the
industry.
Key Responsibilities:
● Handle customer inquiries via phone, email, and chat, providing prompt and accurate
responses.
● Assist customers with product information, services, and troubleshooting.
● Maintain a deep understanding of Biotecnika’s offerings to provide high-quality
support.
● Address customer complaints professionally, ensuring quick and effective resolution.
● Work closely with internal teams (Sales, Marketing, and Technical) to improve
customer experience.
● Maintain detailed records of customer interactions and feedback using CRM tools.
● Follow up with customers to ensure satisfaction and build long-term relationships.
● Support sales and marketing initiatives by providing insights from customer
interactions.
● Stay updated on industry trends and Biotecnika’s latest services and offerings.
● Should be proficient in handling common technical issues in Google Chrome and
Windows PC of the customer by taking remote sessions.
Required Skills & Qualifications:
● Bachelor’s or Master’s in Biotechnology, Life Sciences, or a related field.
● 1-3 years of experience in customer support, preferably in biotech, healthcare, or life
sciences.
● Excellent verbal and written communication skills.
● Strong problem-solving and interpersonal skills.
● Ability to multitask and manage time efficiently.
● Proficiency in CRM software and customer support tools is a plus.
● Customer-oriented mindset with a proactive approach to resolving issues.
Preferred Qualifications:
● Experience in technical support or biotech-related customer service.
● Familiarity with industry regulations and compliance standards.
● Prior experience in handling B2B and B2C customer interactions.
Click on Apply to know more.