Website:
bharatcx.com
Job details:
Company Description
BharatCX is India’s fastest-growing crypto-native P2P platform, designed to transform informal crypto trading into an organized, high-performing ecosystem. By leveraging enterprise-grade systems, customized CRMs, and scalable strategies, BharatCX sets a new standard for seamless and compliant crypto exchange operations. With a mission to formalize India’s crypto trade, the company ensures secure, KYC-first transactions with real-time settlements and 24/7 availability. Backed by deep market expertise and innovative solutions, BharatCX empowers users and partners across the country to achieve trading excellence.
Role Description
This is a full-time, on-site role based in Nashik for a Customer Support Executive. The selected candidate will be responsible for delivering exceptional support to customers by resolving queries, managing online support interactions, and ensuring customer satisfaction. Key responsibilities include addressing issues promptly, and maintaining a high standard of customer service to enhance user experience.
Qualifications
- Strong skills in Customer Support, Customer Satisfaction, and Customer Service
- Experience in Online Support and handling customer Orders or inquiries efficiently
- Proficiency in Technical Support, including the ability to troubleshoot and resolve technical issues
- Excellent communication and interpersonal skills
- Ability to work collaboratively within a team and independently
- Prior experience in the cryptocurrency or financial industry is a plus
- Bachelors or equivalent; additional certifications in customer service or related fields are advantageous
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