BhaiFi - Reimagining Networks
Website:
bhaifi.com
Job details:
Job Title: Customer Support Representative
Location: Gurugram (Work from Office)
Department: Customer Support
Work Schedule: Monday to Saturday
Salary Offered: 3 LPA to 4.3LPA
Job Description:
We are looking for Customer Support Executive to join our team in Gurgaon. This role will focus on managing customer onboarding, addressing client escalations, gathering feedback, and supporting customer success initiatives. The ideal candidate will possess strong communication and technical background.
Key Responsibilities:
- Answer all inbound calls on the support toll-free number promptly and professionally
- Listen to the customer's issue, capture key details (company name, contact, site location, nature of problem), and log it in the helpdesk/ticketing system
- Triage and route the call or ticket to the appropriate support engineer or network team member
- Follow up with the customer if the engineer is occupied — set expectations on callback time rather than leaving the customer in silence
- Track open tickets and flag unresolved or aging issues to the support lead
- Maintain a daily call log and share a summary with the support team
- Coordinate with engineers to close the loop with customers post-resolution
Qualifications:
- 1-2 years of relevant experience in customer relationship management, client servicing, or technical support roles preferred.
- Strong verbal and written communication skills in English.
- Proficiency in using customer support or CRM tools for managing client relationships.
- A background in tech support, networking, or cybersecurity is bonus.
- Problem-solving mindset with a customer-first approach.
- Freshers with a strong technical foundation and excellent communication skills are welcome to apply.
Technical Skills
- Basic proficiency in MS Office (Word, Excel) and/or Google Workspace (Docs, Sheets)
- Comfortable using email professionally
- Ability to learn and operate helpdesk/ticketing tools (Freshdesk, Zoho Desk, or similar — training will be provided)
Soft Skills & Attributes
- Clear, calm, and empathetic communication - especially when customers are frustrated
- Strong listening skills - able to extract the key problem from an unstructured customer complaint
- Organized and detail-oriented - disciplined about logging every call without being reminded
- Reliable and punctual - support coverage depends on this role showing up on time
- Ability to multitask and stay composed during high call-volume periods
- Proactive follow-through - doesn't wait to be asked if a ticket is still open
Click on Apply to know more.