ALOGIC
Website:
alogic.co
Job details:
Job Summary:
The Customer Support Executive is responsible for providing support to customers by addressing their inquiries, resolving issues, and ensuring a satisfactory experience with the company’s products or services. This role requires excellent communication skills and a commitment to delivering high-quality customer service.
Key Responsibilities:
- Respond to customer inquiries and requests via email or chat.
- Provide detailed information about products, services, and company policies.
- Resolve customer issues and complaints promptly and effectively.
- Assist with processing orders, returns, and exchanges.
- Ensure timely processing of customer orders and manage order-related queries.
- Coordinate with logistics and shipment teams to address delivery-related concerns.
- Update and maintain accurate customer records and account information.
- Identify customer concerns and provide appropriate solutions, escalating issues when necessary.
- Collaborate with internal departments to address customer needs and support sales-related tasks.
- Follow up with customers to ensure their issues are resolved satisfactorily.
- Maintain detailed records of customer interactions and transactions for accurate reporting.
Qualifications:
- Prior experience in customer service/order fulfilment with Bachelor’s Degree or equivalent.
- Strong verbal and written communication skills.
- Proven problem-solving skills, with a focus on resolving customer issues efficiently.
- Proficiency in using computers, standard office software, and CRM systems.
- Patience and ability to handle challenging situations.
- Ability to work collaboratively with sales, marketing, and logistics teams to support customer needs.
- Experience in the e-commerce industry is preferred.
Click on Apply to know more.