Divine Hindu
Website:
divinehindu.in
Job details:
Location: Sector 27, Gurugram
Type: Full-time (Work From Office, 6 days/week)
Timings: 9:00 AM – 6:30 PM
Salary: upto 25k
About Divine Hindu
Divine Hindu is a fast-growing spiritual e-commerce brand, serving customers across India with authentic Rudraksha, gemstones, spiritual frames, malas and puja products. We are obsessed with customer trust, fast resolutions, and a smooth buying experience.
We’re looking for a Customer Service Associate who can handle customer conversations with empathy, speed and clarity — on calls, WhatsApp and chat.
Role Summary
You will own day-to-day customer conversations — answering queries, solving order issues, and ensuring every customer feels heard, respected, and confident about shopping with Divine Hindu.
Key Responsibilities
- Handle inbound & outbound calls, WhatsApp messages and chat for:
- Order status, tracking & delivery issues
- Product info (size, usage, benefits, authenticity)
- Payments, refunds, returns & replacements
- Guide customers step-by-step during checkout or payment difficulty.
- Maintain high CSAT with polite, clear, empathetic communication.
- Log every conversation properly with structured notes & tags in CRM / dashboard.
- Coordinate with Warehouse, Operations, and Logistics teams to resolve issues.
- Follow SOPs, TATs and escalation rules for pending or complex cases.
- Identify repeated issues and share feedback to improve website, packaging, logistics, and product information.
- Upsell / cross-sell relevant products where it genuinely adds value to the customer.
Must-Have Skills & Experience
- 6–24 months experience in Customer Support / Customer Service
- Preferably in E-commerce / D2C brand / online shopping
- Comfortable with:
- Phone calls (Hindi + basic English)
- WhatsApp / chat typing with good speed
- Strong patience, listening skills, and problem-solving.
- Ability to handle irate / upset customers calmly and professionally.
- Basic computer skills – Google Sheets, CRM, ticketing tools, WhatsApp Web, etc.
- Ready to work 6 days a week, full-time from office (Gurugram).
Kindly share your resume at ishikahr@divinehindu.in
Click on Apply to know more.