Hello Mentor
Website:
hellomentor.in
Job details:
Role Description:
Responsibilities:
* Manage large amounts of incoming phone calls
* Generate sales leads
* Identify and assess customers’ needs to achieve satisfaction
* Build sustainable relationships and trust with customer accounts through open and interactive communication
* Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
* Keep records of customer interactions, process customer accounts and file documents
* Follow communication procedures, guidelines and policies
* Take the extra mile to engage customers
Qualification:
* Any Graduate degree.
* Regional Languages (Kannada, Tamil, Telugu, Hindi) mandatory.
* Strong phone contact handling skills and active listening
* Familiarity with CRM systems and practices
* Customer orientation and ability to adapt/respond to different types of characters
* Excellent communication and presentation skills
* Ability to multi-task, prioritize, and manage time effectively
Perks and Benefits:
* Paid Annual Leaves
* Long vacation during new year
* PF, Health Insurance, Team Lunches
* Great job satisfaction
* Immense learning & personal development
Additional Details:
* Job Title: Customer Support Executive
* CTC: Upto 3LPA
* Location: JP Nagar, Bangalore
* Job Type: Full Time (On site)
* Working Days: 6 days.
* Experience: 1–2 years
* Notice Period: Immediate to 7 days
Click on Apply to know more.