Website:
workforcenexusrecruitment.com
Job details:
Location: Mumbai (On-site)
Experience: 2–5 Years
Industry Preference: B2B / Manufacturing / Industrial Products
Salary: upto 4.8 LPA
About The Role
We are looking for a proactive and detail-oriented Customer Support Executive to join a growing B2B organization. This role is ideal for professionals who enjoy customer interaction, sales coordination, lead follow-ups, and cross-functional collaboration.
The selected candidate will play a key role in ensuring smooth communication between customers, sales teams, accounts, logistics, and technical departments while supporting business growth through strong relationship management and follow-up processes.
If you are someone with excellent communication skills, strong coordination abilities, and a customer-first mindset, this opportunity could be a great fit for you.
Key ResponsibilitiesCustomer Coordination & Appointment Management
- Coordinate customer appointments, sales meetings, and product discussions.
- Schedule and follow up on meetings between customers and sales teams.
- Maintain records of meeting updates and customer interactions.
Lead Tracking & CRM Management
- Update and maintain CRM and lead tracking systems regularly.
- Monitor leads across different stages of the sales pipeline.
- Ensure timely follow-ups with customers and internal teams.
Sample Dispatch & Trial Coordination
- Coordinate product sample dispatch with internal departments.
- Follow up with customers regarding trials, feedback, and conversion opportunities.
- Share trial updates with the sales team for further action.
Payment & Collection Follow-Up
- Coordinate with the accounts team regarding pending payments.
- Send payment reminders and maintain collection records.
- Escalate delayed payments when required.
Internal Team Coordination
Work Closely With
- Sales teams for order and meeting updates
- Accounts team for billing and payment tracking
- Logistics team for dispatch coordination
- Technical and development teams for customer feedback and trial support
Customer Engagement & Relationship Management
- Maintain regular communication with existing customers.
- Gather customer feedback to improve service experience.
- Support customer retention and repeat business initiatives.
Cross-Selling & Upselling Support
- Identify opportunities to promote additional or upgraded products.
- Coordinate with the sales team to share relevant offers and product updates.
- Support business growth through proactive customer engagement.
Key Account Support
- Track order frequency and purchase patterns of key customers.
- Assist in preparing customer-specific offers and pricing inputs.
- Support customer segmentation and category-based engagement activities.
Required QualificationsEducation
- Graduate in Commerce, Business Administration, or related field
Experience - 2–5 years of experience in:
- Customer Support
- Sales Coordination
- Inside Sales
- Client Servicing
- Experience in B2B or manufacturing environments will be an added advantage.
Skills Required
- Strong communication and follow-up skills
- CRM and lead management knowledge
- Good coordination and multitasking abilities
- Customer relationship management skills
- Attention to detail and documentation
- Basic understanding of sales processes
- Ability to work cross-functionally with multiple teams
Why Join?
- Opportunity to work in a fast-growing B2B environment
- Exposure to sales operations and customer success functions
- Collaborative and growth-oriented work culture
- Strong learning and career development opportunities
Skills: customer support,customer,b2b,sales,management,sales coordination,communication,crm
Click on Apply to know more.