Customer Support Executive – E-commerce (6 days Work From Office)

Divine Hindu

Website: divinehindu.in
Job details:

Location: Sector 27, Gurugram

Type: Full-time (Work From Office, 6 days/week)

Timings: 9:00 AM – 6:30 PM

Salary: upto 25k

About Divine Hindu

Divine Hindu is a fast-growing spiritual e-commerce brand, serving customers across India with authentic Rudraksha, gemstones, spiritual frames, malas and puja products. We are obsessed with customer trust, fast resolutions, and a smooth buying experience.

We’re looking for a Customer Service Associate who can handle customer conversations with empathy, speed and clarity — on calls, WhatsApp and chat.

Role Summary

You will own day-to-day customer conversations — answering queries, solving order issues, and ensuring every customer feels heard, respected, and confident about shopping with Divine Hindu.

Key Responsibilities

• Handle inbound & outbound calls, WhatsApp messages and chat for:
• Order status, tracking & delivery issues
• Product info (size, usage, benefits, authenticity)
• Payments, refunds, returns & replacements
• Guide customers step-by-step during checkout or payment difficulty.
• Maintain high CSAT with polite, clear, empathetic communication.
• Log every conversation properly with structured notes & tags in CRM / dashboard.
• Coordinate with Warehouse, Operations, and Logistics teams to resolve issues.
• Follow SOPs, TATs and escalation rules for pending or complex cases.
• Identify repeated issues and share feedback to improve website, packaging, logistics, and product information.
• Upsell / cross-sell relevant products where it genuinely adds value to the customer.

Must-Have Skills & Experience

• 6–24 months experience in Customer Support / Customer Service
• Preferably in E-commerce / D2C brand / online shopping
• Comfortable with:
• Phone calls (Hindi + basic English)
• WhatsApp / chat typing with good speed
• Strong patience, listening skills, and problem-solving.
• Ability to handle irate / upset customers calmly and professionally.
• Basic computer skills – Google Sheets, CRM, ticketing tools, WhatsApp Web, etc.
• Ready to work 6 days a week, full-time from office (Gurugram).

Kindly share your resume at ishikahr@divinehindu.in

Click on Apply to know more.