Sunny Diamonds
Website:
sunnydiamonds.com
Job details:
About Sunny Diamonds:
A renowned provider of exquisite Belgium Cut Diamond Jewellery designed to match
evolving trends while maintaining timeless quality. The collections range from elegant daily
wear to exceptional diamond wedding gifts. With showrooms located in Cochin, Calicut,
and Trivandrum, Thrissur and Coimbatore Sunny Diamonds offers a wide selection of
premium diamond jewellery. The company prides itself on enhancing personal style
through its meticulously crafted pieces.
Role Overview
We are looking for dynamic and customer-focused professionals to join our Customer
Support team. The role involves handling both voice and non-voice interactions, ensuring
timely resolution of customer queries and delivering a seamless customer experience.
Key Responsibilities
● Respond to customer queries via chat and semi-voice support
● Assist customers with online orders and e-commerce sales
● Provide accurate product and order-related information
● Update customer details and reports using internal systems
● Coordinate with internal teams for order processing and issue resolution
● Maintain high customer satisfaction and conversion standards
Required Skills
• Good communication skills in English, Malayalam & Tamil
• Basic computer knowledge: MS Word, Excel & Google Sheets
• Typing speed proficiency for non-voice roles
• Customer service or e-commerce experience preferred
• Freshers with good communication skills can also apply
Work Schedule
• 6 days working.
• No night shift
• Week off on rotational basis
Location: Coimbatore
Why Join Us?
Structured growth in customer operations, exposure to both voice & backend;
Incentives and learning opportunity
Click on Apply to know more.