Customer Support EngineerNavisfull-timeRequired skillsaccount managementApacheConfluencecustomer servicedatabaseenterprise softwareGroovyHibernateJavaOracleSQLtime managementAbout the role Navis Website: kaleris.com Job details: ResponsibilitiesJob Description:Support and troubleshoot software applicationsManage customer cases/issues through to resolutionVerify, reproduce and isolate faults in software, as reported by the CustomersAnswer customer queries with detailed investigation and clear communication to provide answers using reference materials such as product manuals, case management tools, Confluence, product release notes, and other Kaleris/Navis resources.Serve as customer advocate throughout the customer lifecycleMust be willing to work in shift based on business needsApply analytical thinking and strong technical troubleshooting skillsLearn and adopt new technologies and servicesBe part of a global 24x7 on-call duty roster to manage and address critical (P1) issuesPerform account management tasks such as case reviews, customer conference calls and assisting with project go-livesTravel as needed and work extended hours under tight deadlines when requiredRequirementsEducationEngineering Degree (B.E / B.Tech) in Computer Science or IT related disciplines with CGPA of 7.5 or higherExperience3-5 years of experience in Technical / Product support (Application Support), including at least 2 years supporting Enterprise Software SolutionsExperience in container terminal, shipping, or logistics industries preferred.Exposure to container terminal automation is a plus.Technical SkillsStrong analytical and technical troubleshooting skills across various applications and technologiesHands-on experience with JAVA, XML, Apache and client-server applications.Knowledge and experience in coding with Core Java/Groovy is advantageousFamiliarity with MS SQL Server, Oracle, Java frameworks (Spring, Hibernate, J2EE)Understanding of relational database structures and web-based enterprise solutionsSoft SkillsExcellent written and verbal communication in English.Strong Customer Service orientationDetail-oriented, self-motivated and assertive communicatorAbility and willingness to work in shifts and collaborate in virtual teams across locationsLeadership, time management and organizational skillsKaleris is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Click on Apply to know more. This page is fully interactive when JavaScript is enabled. Please enable JavaScript to apply or browse related roles.