zenotis group
Website:
zenotis.com
Job details:
🚀 Hiring Now | Customer Success Associate / Customer Support Executive – Chat/Voice Process
📍 Location: Gurgaon
🕒 Shift: 24/7 Rotational Shifts (Night Shifts Included)
📅 Working Days: 5 Days Working | 2 Weekly Offs
🚕 Cab Facility: Available (Within Hiring Zone)
💼 Experience Required: Minimum 6 Months (Mandatory BFSI Experience)
🎯 Eligibility Criteria
🎓 Graduate / Undergraduate
💬 Minimum 6 months BFSI experience (Mandatory)
⌨ Typing Speed: Minimum 35 WPM
💻 Ability to handle 2+ concurrent chats
🗣 Excellent English Communication (Verbal & Written)
🔎 Key Responsibilities
Handle customer queries via chat process professionally and efficiently
Manage multiple live chats simultaneously
Provide accurate information related to financial products & services
Ensure high customer satisfaction & quality compliance
Achieve defined KPIs and productivity targets
🌟 Ideal Candidate Profile
✔ Customer-centric mindset
✔ Strong multitasking & comprehension skills
✔ Comfortable working in rotational/night shifts
✔ Immediate joiners preferred
Click on Apply to know more.