Website:
scoutit.in
Job details:
We're looking to hire for
Customer Support!
Responsibilities
- Provisioning and administrating customer accounts; adding, editing, deactivating users; creating usage reports and escalating client requests as necessary.
- Responding to enquiries from international clients, via phone or email, in English in a professional manner.
- Maintaining accurate records of customer interactions via case management systems.
- Producing documentation for clients to expected standards and guidelines.
- Collaborating with other departments to resolve customer issues.
- Providing feedback on recurring customer issues to help improve processes and products.
- Staying updated on company products, services, and policies to provide accurate information to customers.
- Adhering to company policies and procedures, including data protection and confidentiality guidelines.
(*Note: This is a requirement of one of Scoutit's clients)
Skills: customer support,customer,english
Click on Apply to know more.