People Prime Worldwide
Website:
people-prime.com
Job details:
About Company:
Our client is a global technology consulting and digital solutions company that enables enterprises to reimagine business models and accelerate innovation through digital technologies. Powered by more than 84,000 entrepreneurial professionals across more than 30 countries, it caters to over 700 clients with its extensive domain and technology expertise to help drive superior competitive differentiation, customer experiences, and business outcomes.
Job Title: Customer Support
Location: Bangalore (Global village Tech Park)
Experience: 1+ Years
Employment Type: Contract to Hire
Work Mode: Hybrid
Notice Period: Immediate Joiners Only
Job Description:
- 24/7 (including night shift- Cab will be provided & shift allowance applicable)
- Qualification: Bachelor's degree and above.
- Ready to work in international customer service process in 24x7 environment in rotational shifts (5 days working)
- Excellent command in English language, active listener, demonstrate empathy and good engagement through clear articulation skills in delivering services to customers
- Build expert, dynamic knowledge of the company’s products and services
- Quick learners, resolves product or service problems by investigating the customer's complaint, determining the cause of the problem, follow SOPs and delivery the best solution for the problem
- Demonstrate high degree of ownership, ensure customers are optimally serviced satisfaction
- 1-3 years of experience as a Customer Support Specialist or similar CS role preferred
- Problem solving mindset, remain composed in touch situations and work with minimal supervision
- Ability to engage customers in chat, phone and offline communication
- Immediate joiner or max notice of 30 days preferred.
- Willing to work from office, Bangalore location.
Click on Apply to know more.