Ossisto
Website:
ossisto.com
Job details:
Company Description
Ossisto specializes in providing businesses and individuals with exceptional Virtual Assistant services to optimize time and reduce stress. Our team of skilled Virtual Assistants supports a wide range of professional needs, including customer service, website development, social media management, data entry, and digital marketing. We focus on empowering clients to improve their efficiency and focus on what truly matters by offloading everyday tasks. Committed to delivering excellence, Ossisto offers reliable and scalable solutions tailored to your business goals.
Job Summary:
The Client Service Executive is responsible for managing client relationships, ensuring the delivery of exceptional virtual assistance services, and acting as the key liaison between clients and the virtual assistance team. This role involves understanding client needs, coordinating with internal teams, and ensuring client satisfaction and retention.
Roles and Responsibilities:
• Regular client communication through telephone and emails
• Understand the clients, their requirements and develop a close business relationship
• Act as SPOC for clients
• Organizing, scheduling and liaising with our QA teams to deliver the top-notch service to clients
• Timely responses and resolutions of client queries and requests to agreed SLAs
• Generating revenue and working to KPIs
• To work closely within the team and outside the team to complete the client tasks, quires
• Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
Qualifications:
· Education: Graduation or Post Graduation
· Experience: Having experience in handling UK/US/FE-based clients with a minimum of 2years of work experience
Interested Candidates can share your CV to hr@Ossisto.com
Click on Apply to know more.