Customer Support Associate - Work from Home

Urvann

Website: urvann.com
Job details:

Work From Home | Immediate Joining Preferred

✨ What You’ll Do

• You will be the voice of the brand — ensuring every customer interaction turns into a great experience.
• Handle customer queries across calls, WhatsApp, email & social media
• Manage order issues, delays, refunds, replacements & product queries
• Coordinate with logistics, warehouse, and vendor teams to resolve issues fast
• Maintain accurate CRM records & ensure all tickets close within SLAs
• Track patterns/recurring issues & prepare weekly insight reports for management
• Suggest process improvements & help build SOPs for customer support
• Mentor and guide new team members while fostering a positive CX culture

💡 Who We’re Looking For

• 1–3 years experience in Customer Support/Customer Experience
• Excellent communication skills (written + verbal)
• Comfortable handling multiple channels & multitasking
• Problem-solver with a calm, empathetic approach
• Organized, detail-oriented & proactive
• Experience using CRMs is a plus

🌈 What You’ll Love

• 100% Work From Home
• High-growth startup environment
• Real ownership + career progression
• Supportive, positive team culture
• Work in a sector that brings joy to thousands of customers every day
  

Click on Apply to know more.