Bhanzu
Website:
bhanzu.com
Job details:
About Us:
At Bhanzu, our mission is to make math engaging, sparking curiosity and confidence in young learners. Bhanzu has successfully raised a $16.5M Series B funding round, led by Epiq Capital, with support from Z3Partners! We are changing the way math is learned and are blossoming into India's leading math education company, positively impacting students across 15+ countries. Through Bhanzu, we aim to eradicate Math Phobia across this globe, and enable our students to pursue careers in Stem Fields, Coding, Analytics, AI and much more by ensuring their core math fundamentals are strong.
Role Overview: As a Customer Support Executive – Non-Voice, you will manage customer and stakeholder interactions across email and chat channels. You will be responsible for delivering accurate, SLA-driven responses while ensuring high-quality case resolution and adherence to Bhanzu’s service excellence standards.
Key Responsibilities:
- Serve as the single point of contact (SPOC) for customer and internal stakeholder queries across email and chat channels
- Manage and resolve support tickets within defined SLAs and quality benchmarks
- Handle high-priority, escalated, and critical cases with urgency and accountability
- Ensure end-to-end case ownership, including cross-functional follow-through until resolution
- Proactively follow up with customers and stakeholders to ensure complete closure
- Maintain high standards of written communication, tone, and brand alignment
- Accurately log, categorize, and document all cases in CRM/ticketing systems
- Identify recurring issues and flag process gaps to drive continuous improvement
Required Skills:
- Excellent written communication skills with strong grammar and business communication standards
- Typing speed of 30-35 WPM or higher
- Strong email etiquette and structured response formulation
- Ability to handle concurrent chats and manage multiple open tickets efficiently
- Strong analytical and problem-solving abilities
- Proficiency in CRM platforms, ticketing systems, and live chat tools
- Ability to manage high-priority and time-sensitive escalations
- Comfortable making outbound calls when required for faster resolution
Note:
Immediate joiners
Laptop required.
Click on Apply to know more.