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Company Description
Websuem is an AI-powered web agency dedicated to crafting outstanding digital experiences for businesses globally. Specialized in website development, social media management, AI-driven automation, and brand identity, Websuem offers premium-quality services at accessible prices. Known for speedy project delivery within 1-2 weeks, the company leverages AI to streamline workflows and enhance efficiency. Serving clients across 12+ countries, Websuem is committed to building innovative, mobile-first, and SEO-optimized digital solutions that help businesses thrive online.
Role Description
Websuem is seeking a dedicated Customer Support Associate for a full-time, on-site role based in Bengaluru. The associate will be responsible for handling customer inquiries, ensuring exceptional customer service, resolving issues, and providing timely and effective solutions. Additionally, the role involves collaborating with sales and training teams to enhance customer satisfaction and overall experience.
Qualifications
- Proficiency in Customer Support, Customer Service, and Customer Experience strategies
- Strong Sales skills and the ability to identify opportunities to promote services
- Experience in Training and guiding customers on company offerings and processes
- Excellent interpersonal and communication skills
- Ability to manage and prioritize multiple tasks in a dynamic work environment
- Problem-solving skills with a proactive approach to enhancing customer relations
- Prior experience in customer-facing roles is a plus
- Proficiency in CRM and support tools is preferred
- Graduation in any discipline
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