NlogN - The CP Club (SST)
Website:
scaler.com
Job details:
About the Company
Launched in 2019, Scaler is India’s leading tech education company that upskills working professionals and educates aspiring engineering students. Scaler’s industry-vetted curriculum addresses real-world challenges through two flagship online programs: Scaler and Scaler DSML. To further redefine education, Scaler has launched:
- Scaler Neovarsity: An outcome-focused online Master's Programme
- Scaler School of Technology (SST): A 4-year residential UG program in Computer Science
- Scaler School of Business: An 18-month PGP in Management & Technology
Our parent firm, InterviewBit, has been featured in the Financial Times’ Asia-Pacific High Growth Companies 2021–2025. Scaler is backed by marquee global investors like Peak XV (formerly Sequoia India), Tiger Global, and Lightrock India.
About the Role
Roles and responsibilities:
- Resolve customer queries/complaints via a combination of Inbound/Outbound calls
- Establish warm and friendly rapport whilst interacting with customers by phone
- Solve a wide range of incoming complaints to achieve customer satisfaction
- Work closely with other stakeholders to resolve the queries/complaints in a timely manner
- Build rapport with customers through courteous and professional communications
- Share process improvement-related ideas
- Manage the Key productivity indicators (Productivity, AHT, CSAT etc.)
Qualifications
Required Skills
- 2-3.5 years of experience in Voice based customer support industry
- Excellence in both written and spoken English & Hindi (No MTI)
- Excellent problem-solving skills & ability to connect with customers effectively
- Passion for resolving problems & creating a world-class support experience for customers
- The ability to learn & implement feedback quickly
- Ability to work under pressure/fast-paced environment
- Experience with CRM tools (Salesforce, Zendesk, etc.)
- The person should be comfortable working from the office.
- Eagerness to work in shifts and at weekends.
Preferred Skills
- No specific preferred skills mentioned.
Pay range and compensation package
No specific pay range or compensation package mentioned.
Equal Opportunity Statement
Scaler is committed to diversity and inclusivity in the workplace.
Click on Apply to know more.