Website:
kompleteb2b.co.uk
Job details:
Company Description
KompleteB2B is a trusted B2B operations partner for event companies, agencies, and B2B publishers, specializing in delivering precise and efficient campaign solutions. With a focus on addressing challenges such as low webinar conversions, campaign delays, and poor data quality, KompleteB2B ensures clean, compliant, and campaign-ready data. Supported by a 20+ member operations team in Mumbai, the company provides high-intent targeting, full-service delivery across multiple channels, and real-time performance insights. Known for its accountability and excellence, KompleteB2B offers white-label support tailored to industry needs.
Role Description
This is a full-time hybrid role for a Customer Success Manager, based in the Mumbai Metropolitan Region with partial work-from-home flexibility. The Customer Success Manager will be responsible for fostering strong client relationships, ensuring customer satisfaction, and optimizing client success strategies. Key duties include managing accounts, addressing client needs proactively, analyzing performance metrics, and providing actionable recommendations. The role also involves regular communication with clients and internal teams to ensure seamless service delivery and alignment with customer goals.
Qualifications
- Proficiency in Customer Satisfaction and Customer Service to build and maintain strong relationships with our clients
- Strong Analytical Skills for evaluating client performance metrics and deriving actionable insights
- Excellent Communication skills to convey information effectively within teams and with clients
- Experience in Account Management to oversee client projects and ensure deliverables are met on time
- Ability to work in a hybrid setup, with a focus on both independent and collaborative tasks
- Problem-solving skills and a proactive approach to addressing challenges
- Understanding of B2B marketing operations is a strong advantage
- Bachelor’s degree in Business, Marketing, Communication, or a related field
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