Engage Experts International
Website:
engageexperts.in
Job details:
Job Title: Customer Success Specialist & Implementation Associate
No of Positions: 01
Experience: 1 to 3 years
Office Location: Mumbai (Goregaon Office)
Interview Process: 2 virtual rounds
Travel: Weekly site-to-site visits within India
Shift Timing: 10 AM – 7 PM (flexible, ~9–10 hours/day)
Working Days: Monday to Saturday
Budget: Up to 7 LPA
About our client
Our client is a health tech startup founded by an IIT Bombay alumnus and ex-management consultant. Backed by industry veterans, we are pioneering disruptive solutions in diagnostics, including India’s first full-stack material cost management system for mid to large healthcare setups. Our mission is to transform healthcare operations through intelligent, scalable, and impactful technology.
Job Summary:
As a Customer Success & Implementation Associate, you will be responsible for managing client relationships, ensuring successful onboarding and implementation, and driving customer satisfaction and retention. You will also play a key role in project management and support the junior customer success team.
Key Responsibilities:
- Own end-to-end client relationships including onboarding, training, and support.
- Lead on-site implementation and project management for enterprise clients.
- Build and maintain PMO trackers, implementation cadences, and reporting structures.
- Collaborate with internal teams to develop customer success strategies and support content.
- Communicate effectively with senior stakeholders to understand client needs and drive adoption.
- Mentor and oversee junior Customer Success Specialists during implementation projects.
Qualifications & Skills
· 0–3 years of experience in customer-facing roles.
· Prior experience in project management, PMO, or implementation is a strong advantage.
· Technical aptitude: Ability to understand and explain software solutions to non-technical stakeholders.
· Strong communication skills: Capable of engaging with clients, technicians, and purchase departments effectively.
Domain Expertise Preference
· Familiarity with pathology labs and hospitals operations.
· Understanding of diagnostic workflows and pathology technician roles.
· Experience interacting with purchase departments and decision-makers in healthcare settings.
· Site visits and implementation of diagnostic software across pathology labs.
· Installation and configuration of software solutions at client locations.
· Provide technical support and training to pathology staff and technicians.
· Act as a liaison between software development teams and end users.
Travel & Coverage
· Willingness to travel PAN India, including weekly site-to-site visits.
· Flexibility to work across multiple cities and healthcare institutions.
Advantageous Traits
· Prior experience in software sales or healthcare IT solutions.
· Ability to identify and communicate the advantages of diagnostic software to pathology professionals.
· Self-driven and adaptable to dynamic field environments.
Why Join Us?
- Be part of a fast-growing health tech startup backed by industry leaders.
- Work directly with senior leadership and make a tangible impact on healthcare delivery.
- Gain hands-on experience in enterprise implementations and customer success.
- Enjoy a collaborative and dynamic work environment with growth opportunities.
We would love to hear from you.
If you meet the above criteria and are looking to contribute your expertise to a dynamic and growing organization, we encourage you
To apply at manaswi@engageexperts.in or Manaswi Jhanwar on +91 6355072632
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