Website:
perccent.com
Job details:
Company Description
Perccent - Easy Saving App aims to make financial investments like mutual funds, bonds, and fixed deposits as approachable and reliable as traditional options like gold and FDs. The platform focuses on helping individuals invest through goal-based strategies to achieve sustainable financial growth. By shifting the focus from past returns to growth potential, Perccent empowers users to make informed and confident investment decisions. Our mission is to simplify the investment experience and promote financial well-being for everyone.
Role Description
This is a full-time remote role for a Customer Success Specialist (Tele-Sales & Support). The individual will be responsible for ensuring customer satisfaction through effective communication and proactive support. Day-to-day tasks include providing personalized assistance, managing customer inquiries, resolving challenges, and using analytical insights to enhance the customer experience. Additionally, the role involves contributing to customer retention through sales and building long-term relationships with clients.
Qualifications
- Strong Customer Satisfaction and Customer Service focus
- Excellent Communication and Customer Support skills
- Proficiency in Analytical Skills to assess and address customer needs
- Ability to manage relationships and resolve issues effectively
- Knowledge of financial investment products is a plus
- Proactive problem-solving abilities
- High level of self-motivation and ability to work independently
Click on Apply to know more.