Skydo
Website:
skydo.com
Job details:
About the Role
Skydo is looking for a Customer Success Associate to join our Customer Success team. In this role, you will own customer relationships post-activation, drive repeat transactions, and ensure an exceptional customer experience. You'll work closely with customers during their first transaction, helping build trust and encouraging long-term platform adoption.
Key Responsibilities
- Manage customer relationships post-activation to drive repeat transactions.
- Guide customers through their first transaction and deliver a seamless experience.
- Engage customers via calls, emails, and WhatsApp to improve retention and revenue.
- Meet monthly and quarterly retention and repeat transaction targets.
- Coordinate with internal teams to resolve customer issues and ensure timely transaction settlements.
- Gather customer feedback and share insights to improve customer experience and retention.
Requirements
- 1–6 years of experience in Customer Success, B2B Sales, or Account Management.
- Experience managing customer relationships with revenue or retention targets.
- Excellent communication and relationship-building skills.
- Ability to handle multiple customer interactions and resolve issues proactively.
- Experience in FinTech, SaaS, or B2B Payments is an added advantage.
Skills
- Customer Success
- B2B Sales
- Account Management
- Customer Retention
- Relationship Management
- Communication Skills
Click on Apply to know more.