Paperflite
Website:
paperflite.com
Job details:
Introducing Paperflite:
Paperflite is a fast-growing tech company that's changing how businesses connect with their audience. We’ve developed a suite of innovative products—Paperflite, Cleverstory, heysales, SEEK and Moonshot - that help revenue teams tell their stories better. Our tools empower global brands like Louis Vuitton, Grammarly and Harvard Medical School to communicate dynamically and build lasting relationships with their clients. We’re a team of innovators shaping the future of how businesses connect, and we’re looking for passionate, curious students to join us
.
We're not just a startup - we're a globally recognized company with a proven track record of success. Our work has earned us a spot on Forbes' America's Best Startup Employers list for three years in a row, and we're rated as the Most Recommended Software by leading industry analysts like Capterra and Trustradius. We're also proud to be ranked among the Top 50 Software Companies by G2, a leading tech marketplace. Our products are trusted by top companies across a wide range of industries, including healthcare, finance, fashion, and technology, a testament to the real-world impact you'll have with u
s.
Role Overvi
ew:We’re looking for passionate Customer Success professionals to join our customer engagement team at Paperflite! If you thrive on building strong relationships and ensuring customer success, we’d love to hear from y
ou.
Here's what you'll be do
- ing:Cultivate strong relationships with key accounts and stakeholders, going beyond customer satisfaction to deliver exceptional experiences that foster long-term loyalty and advocacy for Paperfl
- ite.Be the friendly neighbourhood support person for your clients, not just for troubleshooting but also for anticipating customer needs before they even realize
- it.Develop and deliver comprehensive training and onboarding sessions to customers after sales, ensuring they have a smooth transition and understand the full potential of Paperfl
- ite.Actively showcase newly released features and guide customers on maximizing the usage of relevant features, effectively demonstrating the value and continuous innovation of Paperfl
- ite.Be the bridge between customers and our tech team, making sure the customer's voice is he
- ard.Keep a watchful eye on customer health scores, stepping in proactively to ensure everyone's happily ever after with Paperfl
- ite.Document and share best practices with customers, providing them with comprehensive resources that help them derive maximum value from our produ
- cts.Proactively identify expansion opportunities, leveraging your deep understanding of customer needs and pain points, and work towards maximizing customer lifetime value through account expans
- ion.Take proactive measures to control churn by closely monitoring customer satisfaction levels, and developing retention strategies tailored to each customer's specific needs and circumstan
ces.
What you'll need to join the
- team:1 - 3 years of experience in Customer Success roles or similar customer-facing role in a B2B environment. Prove you've been in the trenches, establishing and nurturing successful customer relations
- hips.Exceptional communication and presentation skills, enabling effective interaction with customers and stakehol
- ders.Proficiency in managing complex account situations: Picture yourself as the go-to problem solver, leading the charge for mutual success and building long-term partners
- hips.Strong consulting skills, with a proven track record of acting as a trusted advisor to clients or stakeholders, driving tangible business v
- alue.A genuine passion for customer success, particularly within the context of SaaS products related to MarTech and Sales
- Tech.Self-motivated, team-oriented, and dedicated to surpassing client expectat
- ions.Demonstrated ability to prioritize tasks, handle multiple responsibilities simultaneously, and thrive in high-pressure environm
ents.
The Paperflite Diffe
- rence:Work and learn from a talented team that is building an industry-first sol
- ution.No rigid hierarchy, with a friendly environment that fosters creativity and innov
- ation.A fully stocked delicious pantry with snacks, drinks and treats for you to
- enjoy.Sweat it out, sans cost with our fitness program that lets you choose any fitness centre of your c
- hoice.A fully covered medical insurance plan that will never make you grow sick of hospital
- bills.If you’re a furball fanatic, then you’re in luck: we’ve got four dogs and a cat who will shower you with love and lick you to infinite
- glory.We are an equal-opportunity employer and value diversity at our co
mpany.
Click on Apply to know more.