Interview Kickstart
Website:
interviewkickstart.com
Job details:
Roles and Responsibilities
- Assisting students to complete onboarding formalities, and welcoming each student on a call before the batch start date.
- Tracking individual student progress for multiple cohorts as they move through IK’s program and maximize completion rates.
- Keeping dropouts and deferrals to a minimum by offering additional guidance & support.
- Getting reviews and referrals from students. Work closely with all the internal teams to continuously improve the learning experience. Maintain daily trackers, comfortable using Google Sheets, CRM, etc.
- Communicating with students via calls, email, direct message, video, or a mix of communication strategies.
- Mentoring & motivating students and connecting them to guidance coaches and career coaches as and when required.
- Serve as the single point of contact for all students' queries and concerns
Requirements
● 2-7 years of experience in customer success, customer service, sales, and/or other customer-facing roles.
● Experience building out and tracking information in Excel and/or data collection.
● Experience working in operations, performance coaching, and/or program management is a plus.
● Bachelor's degree in Business, Economics, Business Management, and Information Systems (OMIS), or other degree in a related field.
field is a plus & Available to work evenings PST with some morning meetings PST (US Hours) 8 PM - 5 AM
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