zintlr
Website:
zintlr.com
Job details:
Bangalore | In-offce
Fresher / 0–2 Year | B2B SaaS
About Zintlr
Zintlr is a fast-growing B2B SaaS platform that helps businesses discover, understand, and connect with their ideal prospects. We're building intelligent tools that make sales and business insights sharper, faster, and more actionable — and we're looking for driven individuals to grow with us.
About the Role
We're looking for a proactive, customer-obsessed Customer Success Associate to join our lean and high-impact CS team. You'll be at the forefront of the customer experience — handling support queries, managing CRM hygiene, and ensuring every interaction with Zintlr is seamless and valuable. This is a hands-on role where no two days are the same, and your work directly influences customer satisfaction and retention.
About Zintlr
Zintlr is a fast-growing B2B SaaS platform that helps businesses discover, understand, and connect with their ideal prospects. We're building intelligent tools that make sales and business insights sharper, faster, and more actionable — and we're looking for driven individuals to grow with us.
About the Role
We're looking for a proactive, customer-obsessed Customer Success Associate to join our lean and high-impact CS team. You'll be at the forefront of the customer experience — handling support queries, managing CRM hygiene, and ensuring every interaction with Zintlr is seamless and valuable. This is a hands-on role where no two days are the same, and your work directly influences customer satisfaction and retention.
What You'll Do
• Manage inbound customer queries via email and chat, ensuring timely and high-quality responses
• Own day-to-day CRM operations on HubSpot — maintaining data accuracy, clean pipelines, and well-organized records
• Build and maintain a knowledge base by documenting FAQs and recurring solutions
• Support onboarding for new customers, helping them get value from the product early
• Work closely with the CSM to flag issues, manage escalations, and maintain smooth support workflows
• Collaborate with Product and Engineering teams to relay customer feedback and highlight recurring pain points
What We're Looking For
• Strong written and verbal communication — you can explain things clearly, simply, and with empathy
• A customer-first mindset with high attention to detail
• Familiarity with HubSpot or similar CRM/support tools (preferred, not mandatory)
• A quick learner with genuine curiosity about SaaS products and workflows
• Organized, reliable, and proactive — you take ownership without needing constant direction
• Freshers welcome; internship experience in customer support, operations, or SaaS is a plus
KPIs You'll Own
• First Response Time (FRT): Consistently meeting SLA benchmarks across all support channels
• Resolution Time: Closing tickets efficiently without compromising on quality
• CRM Hygiene Score: Keeping HubSpot records accurate, complete, and up to date
• CSAT: Delivering consistently positive experiences in every customer interaction
Why Join Zintlr
• Work closely with the passionate leadership
• High-ownership culture where your contributions are visible and valued
• Competitive compensation with a flexible work setup
• A team that rewards initiative, problem-solving, and a bias for action
Click on Apply to know more.
