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About Global HealthX:
Global HealthX is a venture studio, accelerator and a fund operating at the intersection of Healthcare, Life Sciences and Technology, serving as the Innovation and R&D arm of the Global Institute for Research & Innovation (GIRI). Based in Hyderabad, India, Global HealthX integrates technology, capital and expertise to make care more accessible and affordable across the globe. Global HealthX is on a mission to create the largest innovation hub, fostering collaboration and driving breakthroughs to transform healthcare and improve patient outcomes.
About the Role:
Global HealthX is building patient relationship infrastructure for hospitals—enabling better patient journeys, communication workflows, and continuity of care. We’re looking for an early team member to help set up and scale our Customer Success & Operations function from the ground up. This role involves working closely with hospital teams and ensuring the platform is effectively adopted in real-world healthcare environments.
What you’ll do:
• Work directly with hospital administrators and operational teams
• Manage support queries and ensure timely, high-quality resolution
• Support onboarding and drive adoption across hospital workflows
• Build and improve support processes, documentation, and knowledge bases
• Identify recurring issues and collaborate with product & engineering on solutions
Who you are:
• 3–5 years of experience in customer success, operations, or SaaS support
• Comfortable working with hospitals and operational stakeholders
• Proactive, detail-oriented, and strong at problem-solving
• Thrive in fast-paced, early-stage environments
• Strong written and verbal communication skills
Click on Apply to know more.