Website:
talentorial.com
Job details:
Customer Success & Onboarding Intern - Please read the job role before you apply.
Talentorial | Internship | Remote (Delhi NCR, India)
About Talentorial
Talentorial is an AI-powered Career Network Operating System connecting aspirants, mentors, universities, and employers on one platform. Aspirants earn verified Readiness Badges through AI-driven assessments across four pillars: Skills Readiness, Professional Behaviour, Communication Confidence, and Market Alignment. Universities track and improve cohort readiness. Employers search verified, job-ready talent instead of screening CV stacks. We are live with university deployments and pilot employers, and we are growing our client base across India and the GCC.
About the role
Customer success and onboarding is the key function behind our growth. As our clients sign on, someone needs to make sure they succeed from day one. That is this role.
You will own the onboarding journey for our two client types: universities and colleges (getting placement cells set up, student cohorts imported, and dashboards adopted) and employers (getting hiring teams comfortable with searching and shortlisting verified talent). You will be the friendly, reliable face of Talentorial in the critical first weeks of every client relationship.
What you will do
- Onboard new university, college, and employer accounts: account setup, cohort imports, dashboard walkthroughs, and training sessions
- Run product demos and orientation calls for placement officers, TPO teams, and HR teams
- Track client health: adoption, usage, open questions, and early warning signs
- Resolve client queries quickly and route product issues to our tech team
- Build onboarding playbooks, FAQ documents, and how-to guides as we scale
- Collect client feedback and share it with the founding team to shape the product
Who should apply
- Final-year students or recent graduates in any discipline
- Strong written and spoken communication in English; Hindi or a regional language is a plus
- Comfortable running video calls and presenting to professionals
- Organised, dependable, and genuinely helpful by nature
- Bonus: any experience with placement cells, student clubs, event coordination, or customer-facing roles
No prior work experience required. We care about ownership, communication, and follow-through.
What you will gain
- Direct exposure to founders and the full B2B client lifecycle at an early-stage startup
- Ownership of real client relationships with universities and employers
- A certificate, letter of recommendation, and priority consideration for full-time roles as we grow
- Training on customer success practices, CRM tools, and SaaS onboarding
Details
Duration: 3 to 6 months | Stipend | Start: Immediate
To apply, share your resume and two or three lines on why customer success excites you.
Drop in your resume with a short note and Subject (Customer Success Intern - Delhi NCR) - shawn@talentorial.ai
Click on Apply to know more.