Riverbed Technology
Website:
riverbed.com
Job details:
Riverbed, the leader in AIOps for observability, helps organizations optimize their users’ experiences by leveraging AI automation for the prevention, identification, and resolution of IT issues. With over 20 years of experience in data collection and AI and machine learning, Riverbed’s open and
AI-powered observability platform and solutions optimize digital experiences and greatly improve IT efficiency. Riverbed also offers industry-leading
Acceleration solutions that provide fast, agile, secure acceleration of any app, over any network, to users anywhere. Together with our thousands of market-leading customers globally – including 95% of the FORTUNE 100 – we are empowering next-generation digital experiences. Learn more at
riverbed.com
Position
Title: Customer Success Managers
Location: Bangalore, India (hybrid)
Specific Working Arrangements/Schedule: Supporting EMEA Time Zones
Ready to Drive Exceptional Digital Experiences for the World’s Leading Enterprises?
Do you have a passion for helping customers achieve measurable outcomes through cutting-edge performance monitoring and digital experience solutions?
Join Our Customer Success Organization
As part of Riverbed’s Customer Success team, you’ll play a vital role in helping our customers realize the full value of the Aternity platform. You’ll guide customers through adoption and expansion, align strategic business goals, and ensure long-term retention and satisfaction.
What You Will Do
- Drive retention, satisfaction, and growth among Riverbed customers
- Build strong, strategic relationships with IT and business stakeholders to understand evolving goals and challenges
- Help customers implement and maximize value from Aternity’s real-user monitoring, app performance monitoring, and digital experience insights
- Monitor customer health and adoption metrics, proactively mitigating risk and identifying growth opportunities
- Collaborate cross-functionally with Sales, Product, Engineering, Support, and R&D to deliver a world-class experience
- Represent the voice of the customer internally and contribute to product feedback loops
- Work remotely with occasional travel for strategic on-site engagements
What Makes You An Ideal Candidate
- 5+ years of experience in customer success, technical account management, or enterprise software consulting
- Bachelor's degree required; advanced certifications in IT infrastructure or performance monitoring are a plus
- Proven ability to influence and engage across all levels of enterprise organizations, including IT leadership (CIOs, CISOs) and technical stakeholders
- Strong knowledge in at least one of the following: endpoint management, SaaS/cloud app monitoring, network performance, ITSM integrations
- Excellent communication, presentation, and project coordination skills
- A passion for digital transformation, innovation, and learning new technologies—especially in the observability and DEM space
What We Offer
Our employee benefits including flexible workplace policies, employee resource groups, learning and development resources, career progression pathways, and community engagement initiatives are some of the reasons why we have had great success in bringing in new talent. In addition, our global employee wellness programs are crafted to support the physical, emotional, and financial well-being of our employees.
Benefits & Perks vary by Country.
About Riverbed
With a 20-year history of innovation, Riverbed is agile and proven—and we continue to disrupt the market with differentiated solutions that help customers deliver secure, seamless digital experiences and accelerate enterprise performance. We are relentlessly customer-first: we listen, learn, and act with urgency to solve real problems and earn trust every day. We pair bold ideas with operational efficiency, simplifying how we work, focusing on what matters most, and delivering with quality and speed. Fueled by a will to win, we set ambitious goals, hold ourselves accountable, and raise the bar through measurable outcomes. At the center of it all are our people—bringing our best selves to work with a shared commitment to excellence, transparency, and open communication. We strive to be an inclusive, fair, and enjoyable workplace where respect and wellbeing are prioritized. We are committed to our people, partners, and customers while supporting the communities where we work and live. It’s the
Power of WE that binds us together and drives high-impact success.
Riverbed is an equal employment opportunity/Affirmative Action (EEO/AA) employer and provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, physical disability (including HIV and AIDS), mental disability, medical condition, pregnancy or child birth (including breast feeding), sexual orientation, genetics, genetic information, marital status, veteran status or any other basis protected by and in accordance with applicable federal, state and local laws.
Check Us Out On
www.riverbed.com
@LifeAtRiverbed
Click on Apply to know more.