Amply (backed by Google '23)
Website:
getamply.co
Job details:
Amply ensures store operations excellence for retail/restaurant chains - by automating their daily tasks, audits, VM executions, communications, KPI reporting, more!
To accelerate our growth, we're looking for a proactive, patient & customer-first CSM (Customer Success Manager) to help retail/QSR brands successfully adopt Amply, scale usage across teams, and drive long-term retention.
You'll own post-sales success :: onboarding, training, adoption, account growth :: working closely with customers, founders, product, and sales, with room to experiment and iterate fast.
Specs
- Role: CSM
- Customer onboarding, training, adoption, retention, expansion
- Direct role with the founders
- Location: Gurugram (in-office, not remote)
What You'll Do (Responsibilities)
- Onboard new customers and help them go live smoothly on Amply
- Run product trainings for admin teams, store teams, and field teams
- Help customers digitize their SOPs, audits, checklists, and workflows inside Amply
- Drive product adoption across accounts and ensure regular usage
- Act as the main point of contact for customers post-sale
- Coordinate with product/tech teams to solve customer issues and close gaps fast
- Spot upsell/expansion opportunities across teams, modules, or use cases
- Build strong relationships with ops leaders and help make Amply a long-term system for them
What You'll Bring (Requirements)
- Ability to manage customer relationships and learn new software on the go!
- 1 yr+ in Customer Success / Account Management / Onboarding / Implementation (SaaS preferred)
- Sharp speaking and writing skills
- Strong ownership and follow-through
- Patience & persistence
- High ENERGY!!
What You'll Get (+ Incentives)
- Opportunity to shape the customer success engine for our sales team
- Learn how we built 0 -> 1 and help scale 1 -> 100
- Ownership of onboarding, training, adoption, and expansion playbooks
- Direct exposure to enterprise customers, founders & product decisions
- Competitive base + variable tied to retention / expansion / customer outcomes, with a clear path to larger account ownership (or to AE)
Apply: Email anshul@getamply.co with subject “Founding CSM - <your_name>”. Include LinkedIn + 1–2 sentences on how you could help customers succeed with Amply (HUGE plus if you include a story on how you onboarded a customer really well, improved adoption, or helped retain/expand an account).
Looking for passionate individuals.
Bless!
Click on Apply to know more.