Website:
melento.ai
Job details:
Internship Duration: 6 Months
Stipend: ₹10,000 per month
Work Mode: Work from Office (WFO)
Full-Time Opportunity: Based on your performance during the internship and business requirements, you may be considered for a full-time position at the end of the internship.
Who Can Apply: Final-year students, recent graduates, or candidates currently pursuing their degree.
Company Description: Melento (formerly SignDesk) is the creator of the world’s first Collaborative Intelligence platform, built to bring humans and AI together to solve complex business challenges with greater speed and clarity. Founded in India, Melento has expanded globally, with an innovation hub in Bengaluru and a growing presence in the United States and the Middle East. The company focuses on helping enterprises move beyond basic automation toward true collaboration between technology and people. Its mission is to reshape industries, accelerate innovation, and help leaders make fair, impactful decisions. Melento is committed to designing solutions that are globally scalable, responsible, and transformative, as it builds the next era of collaborative intelligence.
Role Description The Customer Success Manager - Intern role is a full-time, on-site position based in Mumbai. The intern will support customer onboarding, help resolve customer inquiries, and ensure clients are effectively using Melento’s platform to achieve their goals. Daily responsibilities include monitoring customer health metrics, assisting in preparing reports and insights, and collaborating with internal teams to address customer needs. The intern will also engage in relationship-building activities, follow up on feedback, and contribute to initiatives focused on improving customer satisfaction and retention. This role offers exposure to customer success processes in a fast-growing global tech environment and provides opportunities to learn, contribute, and grow.
Qualifications
- Strong focus on Customer Satisfaction and Customer Service, with an interest in delivering positive client experiences.
- Analytical Skills to interpret customer data, identify patterns, and support data-driven recommendations.
- Understanding of Customer Retention strategies and ability to support initiatives that reduce churn.
- Relationship-building capabilities to engage with customers professionally and build trust over time.
- Clear and professional written and verbal communication skills.
- Ability to work collaboratively within cross-functional teams and manage multiple tasks responsibly.
- Pursuing or recently completed a degree in Business, Management, Technology, or a related field.
- Interest in AI, digital platforms, and technology-driven business solutions is an advantage.
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