Website:
demandai.net
Job details:
Role Overview
We are seeking a dynamic and results-driven Customer Success Manager to coordinate, analyze, and report on campaign performance across all stages of the campaign lifecycle, including pre-launch, launch, active delivery, reporting, and post-campaign review. This role serves as a key liaison between clients and internal teams, working closely with Sales, Operations, Product Development, and Support Services to ensure successful service delivery, client satisfaction, retention, and account growth.
Key Responsibilities
- Campaign management: Coordinate and manage demand generation campaigns using first-party DEMAND AI data and tools integrated within the lead generation and technology stack.
- Performance analysis: Analyze campaign data to identify trends, recommend optimizations, and implement delivery adjustments to improve results.
- Account management: Proactively support the Sales team with scheduled and strategic account management activities focused on client retention and revenue growth.
- Client support: Respond promptly to client requests related to implementation, billing, reporting, and product inquiries while ensuring a high level of customer satisfaction.
- Cross-functional collaboration: Work closely with Operations and other internal teams to ensure accurate implementation of assets, instructions, tracking, and reporting requirements.
- Campaign monitoring: Oversee campaign scheduling and delivery across multiple systems, coordinating with stakeholders to ensure timely execution.
- Report delivery: Prepare, deliver, and upload comprehensive campaign performance reports with clear insights and recommendations for clients and internal stakeholders.
- Renewals and growth: Drive renewals and account growth by identifying upsell opportunities and building strong client relationships.
- Communication: Provide regular updates to internal stakeholders on campaign status, performance metrics, and key client feedback.
- Relationship building: Build and maintain strong relationships with clients and agencies, delivering an exceptional customer experience that supports long-term partnerships.
- KPI achievement: Maintain a strong focus on meeting and exceeding performance targets, deadlines, and key business objectives.
Qualifications
- Bachelor’s degree in Business, Marketing, Communications, or a related field.
- Proven experience in customer success, account management, or a related client-facing role, preferably within B2B marketing or demand generation.
- Strong analytical skills with the ability to interpret data and translate insights into actionable recommendations.
- Excellent communication, interpersonal, and relationship-building skills.
- Ability to manage multiple projects simultaneously and thrive in a fast-paced environment.
- Strong problem-solving skills with a proactive approach to addressing client needs.
- Experience working with CRM systems, marketing automation tools, and campign management platforms is a plus.
What we Offer:
- Performance based incentives.
- Opportunities for professional growth and development.
- A collaborative inclusive environment.
- Exposure to global clients and cutting-edge marketing technologies .
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