Website:
evalify-iq.com
Job details:
Only 14+ years of experience must apply please.
Job Title: Dynatrace Customer Success Advisor
Job Overview:
The Customer Success Advisor is responsible for ensuring customers achieve meaningful, measurable outcomes from their Dynatrace investment. This role blends technical enablement, strategic guidance, and hands‑on partnership to help customers implement Dynatrace, expand adoption across teams, and continuously improve operational performance—especially around reducing MTTR, increasing observability maturity, and driving automation.
A Customer Success Advisor for Dynatrace is best framed as a hybrid of technical advisor, onboarding specialist, and long‑term value partner. The role focuses on accelerating adoption, guiding implementation, and measurably reducing MTTR through proactive, data‑driven customer engagement.
Key Responsibilities:
🧭Customer Onboarding & Implementation
- Lead customers through the full Dynatrace onboarding journey, from initial deployment planning to successful rollout across applications, infrastructure, and services.
- Provide guidance on best‑practice architecture, tagging strategies, dashboards, alerting, and automation workflows.
- Partner with customer engineering teams to ensure proper instrumentation, configuration, and integration with CI/CD, cloud platforms, and ITSM tools.
- Validate that monitoring coverage, data quality, and topology mapping meet customer objectives.
📈 Adoption Growth & Value Realization
- Develop tailored adoption plans that align Dynatrace capabilities with customer business goals.
- Identify opportunities to expand usage across teams (SRE, DevOps, Cloud, App Owners, Security).
- Deliver workshops, enablement sessions, and hands‑on guidance to deepen customer proficiency.
- Track and communicate value metrics such as MTTR reduction, performance improvements, and automation gains.
🔍 MTTR Reduction & Operational Excellence
- Analyze customer environments to identify root causes of high MTTR and propose improvements.
- Help customers leverage Dynatrace Davis AI, distributed tracing, and problem workflows to accelerate detection, triage, and resolution.
- Recommend alerting, anomaly detection, and automation strategies that reduce noise and speed up incident response.
- Review incident patterns and provide proactive recommendations to prevent recurrence.
🤝 Relationship Management & Advocacy
- Serve as the primary post‑sales point of contact for technical guidance and strategic alignment.
- Build strong, trusted relationships with customer stakeholders at multiple levels.
- Advocate for customer needs internally and collaborate with product, support, and engineering teams.
- Facilitate quarterly business reviews focused on outcomes, roadmap alignment, and continuous improvement.
📊 Reporting, Insights & Continuous Improvement
- Monitor customer health, adoption metrics, and usage patterns to identify risks and opportunities.
- Provide actionable insights and recommendations to maximize platform value.
- Maintain accurate documentation of customer engagements, plans, and progress.
- Contribute to internal knowledge sharing, playbooks, and best practices.
Qualifications:
- Education:
- Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience).
- Experience:
- 9+ years of experience in application, platform, or infrastructure engineering roles.
- 3–7 years in Customer Success, Solutions Engineering, Technical Account Management, or SRE/DevOps roles.
- Background in incident management, performance engineering, or reliability engineering.
- Strong understanding of observability concepts: APM, infrastructure monitoring, logs, traces, RUM, synthetic monitoring.
- Familiarity with cloud platforms (AWS, Azure, GCP) and container technologies (Kubernetes, OpenShift).
- Ability to read and interpret application performance data, service flows, and root cause analysis outputs.
- Understanding of CI/CD pipelines, DevOps practices, and automation tooling.
- Proven ability to lead through influence and technical expertise rather than direct authority.
- Extensive background and experience in deploying and managing across complex global environments.
- Customer‑Facing Skills
- Excellent communication and facilitation skills, able to translate technical concepts for diverse audiences.
- Strong relationship‑building and stakeholder management abilities.
- Experience leading workshops, training sessions, or technical enablement programs.
- Consultative mindset with a focus on outcomes, not just features.
- Strong communication and executive level presentation skills.
Success Metrics
- Increased Dynatrace adoption across customer teams and environments.
- Reduction in customer MTTR and incident frequency.
- High customer satisfaction and retention.
- Achievement of customer‑defined business outcomes.
- Strong engagement and consistent execution of adoption plans.
Click on Apply to know more.