Customer success manager (B2B SaaS
Staffnix
- Location
- Mumbai, Maharashtra, India
- Job type
- Full-time
Required skills
- account management
- communication skills
- market research
- SaaS
About the role
Website:
staffnix.com
Job details:
Read jd before applying
Experience 2-4 years only eligible
Job location Mumbai, Gurugram
Strong SaaS Customer Success Manager / Account Management profile
Mandatory (Experience): Must have 2+ years of experience as a CSM/Account Management in a SaaS-based product company or , survey platform companies or market research firm with platform based offerings
Mandatory (Skill 1): Must have experience driving product/platform adoption among clients
Mandatory (Skill 2): Must have experience in upselling and cross-selling SaaS solutions, handling commercial discussions, and managing account growth
Mandatory (Skill 3): Must have strong strategic thinking and excellent communication skills
Mandatory (Company): B2B SaaS product companies or Survey platforms or Market research firms with platform-based offerings (e.g. Kantar Worldpanel, Nielsen, Toluna, Cint, Rakuten Insight) with preference for candidates who have both market research expertise and CSM experience
Mandatory (Note 1): This is a hybrid role with one position based in Mumbai and another position in Gurgaon
Mandatory (Note 2): This is an IC role currently
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