zeko ai
Website:
zeko.ai
Job details:
Customer Success Manager (CSM)
Location: Noida (On-site)
Type: Full-time
ABOUT ZEKO AI
Zeko AI is an agentic SaaS platform transforming recruitment through AI-powered talent analytics and automated interviewing. Our platform helps enterprises hire smarter, faster, and more efficiently. We're a fast-growing startup where every team member has real ownership and makes a visible impact from day one.
ROLE OVERVIEW
We are looking for a Customer Success Manager to own a portfolio of enterprise B2B customers, driving adoption, ensuring customer success, and identifying growth opportunities within accounts. This role sits at the intersection of customer success, relationship management, and solution consulting. You'll be the primary owner of customer health, retention, and expansion across your book of business.
KEY RESPONSIBILITIES
- Own the end-to-end customer lifecycle for a portfolio of enterprise customers, from onboarding and implementation to adoption, retention, and renewal.
- Lead onboarding sessions and training to ensure customers successfully adopt Zeko AI's platform and achieve a fast time-to-value.
- Build trusted relationships with customer stakeholders and act as their strategic advisor for maximizing platform value.
- Conduct regular business reviews to understand customer goals, track success metrics, and recommend best practices.
- Monitor customer health, product usage, and engagement metrics to proactively identify risks and improve retention.
- Partner closely with Sales to ensure a smooth transition from implementation to long-term customer success.
- Work with Product and Engineering teams to communicate customer feedback, advocate for customer needs, and help shape future product improvements.
- Resolve customer issues by coordinating with internal teams and ensuring timely follow-up and communication.
- Identify opportunities for renewals, upselling, and cross-selling based on customer usage, business needs, and growth plans.
- Maintain accurate customer records, success plans, and health reports using CRM and internal tools.
REQUIREMENTS
- 1–3 years of experience in Customer Success, Account Management, or Client Success within a B2B SaaS or technology company.
- Demonstrated ability to manage enterprise customers and understand how large organizations operate and make decisions.
- Strong written and verbal communication skills, with the ability to write crisp customer emails, structure QBR decks, and confidently lead customer calls.
- Structured thinker who can break down problems, prioritize effectively, and execute independently.
- Comfortable with data—able to interpret usage reports, spot trends or anomalies, and translate insights into action.
- Proficiency in Google Workspace and MS Office (especially Sheets/Excel for tracking and Slides/Docs for reporting).
- Based in or willing to work full-time from the Noida office.
GOOD TO HAVE
- Prior exposure to recruitment tech, HR SaaS, or talent management platforms.
- Experience managing pilot-to-paid conversion cycles or onboarding new enterprise accounts from scratch.
Click on Apply to know more.