Uplers
Website:
uplers.com
Job details:
Experience: 3.00 + years
Salary: Confidential (based on experience)
Expected Notice Period: 15 Days
Shift: (GMT+05:30) Asia/Kolkata (IST)
Opportunity Type: Hybrid ()
Placement Type: Full Time Permanent position(Payroll and Compliance to be managed by: OG)
(*Note: This is a requirement for one of Uplers' client - OG)
What do you need for this opportunity?
Must have skills required:
API-based workflows, CMS integrations, Fluency in languages beyond English (Spanish, French, German, multi-language marketing, or Arabic a plus), agency + SaaS background, Digital Marketing, generative engine optimisation, MarTech, SEO platforms, Account Management
OG is Looking for:
Customer Success Manager, Global Markets
Location: Hybrid (Mumbai, India)
Reports to: Head, Customer Success
Employment Type: Full-time
Compensation: Competitive aligned to experience and market benchmarks
Role Overview
Drive customer outcomes and revenue growth for us, a category-defining platform
at the intersection of AI-powered search, SEO intelligence, and marketing performance. You''ll
own the full customer lifecycle from onboarding to expansion, ensuring enterprise and mid-
market clients realise measurable ROI and treat us as strategic infrastructure.
What Success Looks Like (First 12 Months)
- Retention: Maintain 95%+ gross renewal rate across your portfolio
- Adoption: Drive active usage across markets and languages
- Expansion: Identify and close upsell opportunities in collaboration with Sales
- Impact: Customers articulate clear ROI tied to search visibility and revenue influence
- Advocacy: Generate case studies, testimonials, and referrals
Key Responsibilities
- Own onboarding, activation, and ongoing success for enterprise/mid-market
accounts
- Translate platform insights into actionable marketing and SEO strategies
- Conduct executive-level Quarterly Business Reviews focused on outcomes, not
metrics
- Proactively identify risks, expansion opportunities, and product feedback
- Manage escalations with urgency and professionalism across global time zones
- Build scalable playbooks for onboarding, renewals, and regional rollouts
- Partner cross-functionally with Sales, Product, and Support teams
Experience
What We''re Looking For
- 3-7 years in Customer Success, Account Management, Digital Marketing, or
Consulting
- Proven track record in B2B SaaS, preferably MarTech, SEO platforms, or analytics
tools
- Experience supporting global, multi-stakeholder accounts (bonus: agency + SaaS
background)
Technical Skills
- Strong understanding of SEO, search behaviour, and digital discovery
- Familiarity with AI-powered search, LLMs, and generative engine optimisation (GEO)
- Proficiency in using GA4 and Google Search Console to map "Zero-Click" visibility
and AI-attributed traffic back to tangible business outcomes.
- Expert at interpreting fragmented data trends to build compelling, executive-level
narratives that prove ROI.
- Ability to translate platform insights into actionable marketing strategies for clients.
- Understand referral source tracking, UTM & link analysis, branded search volume,
direct site traffic patterns and conversion lift/rate analysis for effective story-telling
Core Competencies
- Customer obsession: Deep empathy for marketers and growth teams
- Strategic thinking: Focus on outcomes over tasks reframe challenges as opportunities
- Commercial acumen: Understand renewals, expansions, and lifetime value
- Executive communication: Credible, clear, and structured, comfortable with C-suite
stakeholders
- Ownership mindset: High initiative, low ego thrives in ambiguity
Nice to Have
- Experience with multi-region, multi-language marketing teams
- Knowledge of MarTech stacks, CMS integrations, or API-based workflows
- Fluency in languages beyond English (Spanish, French, German, or Arabic a plus)
Why Us?
Join a mission-critical team building the future of AI-driven search and discovery. Customer
Success here isn''t a support function—it''s a revenue driver and strategic partner shaping product roadmap and market positioning.
What we offer:
- Competitive salary + performance-based bonus
- Equity in a fast-growing MarTech innovator
- Comprehensive health, dental, and vision coverage
- Flexible PTO and remote-first culture
- Professional development budget
Equal Opportunity
We are an equal‐opportunity employer. We celebrate diversity and are committed to
creating an inclusive environment for all employees.
How to apply for this opportunity?
- Step 1: Click On Apply! And Register or Login on our portal.
- Step 2: Complete the Screening Form & Upload updated Resume
- Step 3: Increase your chances to get shortlisted & meet the client for the Interview!
About Uplers:
Our goal is to make hiring reliable, simple, and fast. Our role will be to help all our talents find and apply for relevant contractual onsite opportunities and progress in their career. We will support any grievances or challenges you may face during the engagement.
(Note: There are many more opportunities apart from this on the portal. Depending on the assessments you clear, you can apply for them as well).
So, if you are ready for a new challenge, a great work environment, and an opportunity to take your career to the next level, don't hesitate to apply today. We are waiting for you!
Click on Apply to know more.