Tagway
Website:
tagwayrfid.com
Job details:
We are looking for a proactive Account Manager to manage and grow relationships with jewellery retail clients using our retail technology solutions. The role focuses on ensuring customer adoption of the system, driving operational usage, and identifying expansion opportunities across multi-store retail businesses.
The Account Manager will work closely with clients to ensure they successfully implement and use the system in their day-to-day operations, while also supporting renewals, expansions, and long-term partnerships.
Key Responsibilities
Client Relationship Management
- Manage relationships with assigned jewellery retail clients.
- Act as the primary point of contact for operational and system-related discussions.
- Conduct regular client reviews to ensure continued system usage and satisfaction.
Customer Adoption & Usage
- Monitor customer usage of the system and ensure operational adoption across stores.
- Identify inactive accounts or low-usage clients and take corrective actions.
- Guide store teams and operations managers on best practices for system usage.
Account Expansion
- Identify opportunities to expand deployments across additional store locations.
- Drive expansion through additional tags, hardware, or new store rollouts.
- Work closely with the sales team to support account growth.
Renewal Management
- Monitor license renewal timelines and proactively engage customers before expiry.
- Address usage issues that may impact renewal decisions.
Data & Dashboard Monitoring
- Track customer usage metrics and identify operational gaps.
- Use dashboards and reports to monitor:
- stock check activity
- system usage
- store-level adoption.
Cross-Functional Collaboration
- Coordinate with internal teams including:
- deployment teams
- business analysts
- sales managers
- Ensure customer issues are resolved efficiently.
Experience working with clients who have:
- ₹10L+ technology deployments
- Multi-store retail businesses
- Long-term technology partnerships
Click on Apply to know more.