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Job details:
Role Overview:
We are looking for an Academic Advisor (Customer Support) who will act as the primary point of contact for students throughout their academic journey. The role involves supporting students with academic and administrative queries, guiding them on course progress, and ensuring a smooth learning experience. The Academic Advisor will coordinate with university departments, track student progress, and provide timely assistance to help students successfully complete their programs while maintaining high student satisfaction.
Key Responsibilities:
• Act as the primary point of contact between students and university departments.
• Handle academic and administrative queries (fees, LMS, submissions) via calls, emails, and chat.
• Track students’ academic progress and guide them as per the university session calendar.
• Support students with semester and subject-related queries.
• Make outbound calls to update students on course progress and resolve their concerns.
• Ensure high student satisfaction through accurate and timely responses.
• Coordinate with internal teams to resolve queries within the defined TAT.
• Encourage timely submission of assignments, projects, and academic requirements.
• Work towards higher student re-registration and program completion rates.
• Identify process improvements and escalate priority issues when required.
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