Website:
roado.co.in
Job details:
Company Description
RoaDo is a SaaS-based platform designed to transform logistics businesses by offering real-time shipment visibility and improving supply chain efficiency. Our innovative solutions seamlessly integrate with existing supply chains, aligning with the global demand for digital, tech-enabled services. At RoaDo, we empower businesses to achieve greater transparency and performance in their logistics operations. Built in India and designed for the world, we are at the forefront of digital transformation in the supply chain industry.
Role Description
We are seeking for a Customer Success Manager who can balance planning with action. In this role, you will partner with customers to streamline their processes, ensure smooth adoption of our TMS platform, and deliver clear, measurable results. You will also bring customer feedback to our teams to improve the
product and support future growth.
Key Responsibilities
- Act as the primary SPOC for assigned customers, ensuring smooth onboarding, process
alignment, and effective adoption of TMS modules.
- Build and nurture strong relationships with customer stakeholders by conducting regular health
checks, business reviews, and feedback sessions to ensure continuous value delivery.
- Monitor customer usage, adoption metrics, and SLA compliance, proactively identifying and
addressing gaps to drive retention and growth.
- Collaborate with Operations Executives to maintain accurate customer documentation, supporting
internal knowledge-sharing and scalability.
- Partner with product and technology teams to relay customer insights for platform enhancements,
while identifying opportunities for upselling and cross-selling.
Join RoaDo and be part of a team that’s revolutionizing logistics with cutting-edge technology, making supply chains smarter and more efficient!
Click on Apply to know more.