Customer Success Manager
Rempact
- Location
- Pune Division, Maharashtra, India
- Job type
- Full-time
About the role
Website:
rempact.com
Job details:
Position: Customer Success Manager
Location: Pune (Remote)
Working Days: Monday to Friday
Experience Required: 3+ years
Client: AI based voice solutions to businesses
Responsibilities
- Establish clear client retention goals.
- Define success milestones for the clients and employees to work towards
- Assist customers with setting up and navigating various programs
- Promote the value of client’s software & services
- Upsell/ Cross-sell client’s software & services
- Promote value through customer experience
- Assist in creating training courses and educational materials
- Review customer complaints and concerns and seek to improve the customer experience.
- Assist in conducting Customer Workshops on a periodical basis
Requirements
- Proven work experience as a Customer Success Manager or similar role for a minimum of three years
- Working in a SAAS organization is a must
- Experience in dealing with large and mid size Enterprise customers in India
- Should have a quota carrying experience
- Exceptional ability to communicate and foster positive business relationships
- SAAS, Contact centre Technical skills & Clear grasp of digital technology stacks - API's, middleware, ecosystems and the ability to envision solutions is a must.
- Experience in working with a diverse group- Developers, Program Managers, Sales, Pre-sales is required.
- A bachelor or MBA degree is preferred.
- This role requires fair amount of travel meeting your clients and working from the office location.
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